Delivery Information

As a genuine family business, we know that our customer service extends to the final stage of your order process… the delivery. It is important that all our customers understand our delivery operations, so please read through the below outlining all details. Please feel free to contact us for any further information specific to your enquiry.

Important Notes

• Before placing an order, it is your responsibility to check dimensions of internal and external access points including doors, corridors, stairs, etc – particularly if you are ordering larger furniture products. If an item cannot be delivered due to access, a failed delivery attempt charge will apply. We will be happy to discuss dimensions and access with you before your order is placed.
• Please ensure access is clear at the time of delivery.
• Our delivery service does NOT include packaging removal or assembly. You can request a white-glove service at extra cost (price based on application – contact us for more information).

Delivery Lead Times

Delivery lead times vary based on the availability of the product. If an item is in stock, we quote a standard 1-2 weeks for delivery. If an item is on back order, we will contact you once your order has been placed to advise the waiting time if it is not already stated on our website. We recommend contacting us to confirm the lead time before ordering any products on back order. Custom orders (such as cane furniture with chosen fabric) is quoted at 4-6 weeks (can be up to 8-10 weeks).

Delivery Methods

We use varying delivery methods (outlined below) based on your postcode and the product you are ordering. As such, the delivery method used will very much be based on the circumstances at the time your order is placed.

Please call or email us before placing your order if you would like confirmation of the delivery method. We will try and accommodate any special requests for delivery methods (charges may apply on this basis).

Pallet Deliveries:

Products are packed, strapped and wrapped securely to one or more pallets (depending on the volume of the item ordered – larger products may be sent on more than one pallet). The courier will call you to book the delivery date (a slot of 9am-5pm will be given), and the pallet(s) will be delivered to the front of your elevation only. It is your responsibility to remove/unpack the items, and dispose of the pallet(s). Weekend deliveries are not possible with this service.

Company Vehicle Deliveries:

If we have a sufficient number of orders in your area, we will organise a delivery plan in a company vehicle. A time slot of up to 3 hours will be provided. This will be with either one driver or a two-person team (for heavier items we will try our best to send a two-man team). We may ask for your assistance if you would like the item(s) carrying a round the back of the property. We will not accept any liability should damage to your property occur during this action. Weekend deliveries can be arranged with this service (may be subject to additonal charges if requested).

Parcel Deliveries:

Small items such as cushions, protective covers and non-fragile accessories will be delivered via parcel service (usually a next-day service via DHL). Tracking information will be emailed to you the day before your delivery.

Collections:

If you would like to collect your order from our warehouse (Unit 37, Churchill Way, LE8 8UD), this can be organised upon request. You will need to ensure you have a vehicle large enough to accommodate the item(s), and we will be more than happy to advise you of the dimensions and recommend the best suited vehicle.

Free UK Mainland Delivery*

Midlands Conservatory and Garden Furniture offers mainly FREE delivery to all locations in England and Wales, on purchases over £100.00. * (see below)

Postcode exceptions:

Due to the large variation in the costs we incur for delivering to certain postcodes across the UK, we identify the following post codes as ‘Exclusion Zones’ to the Free Delivery Option currently advertised. If your order is placed online for delivery to any of the following postcodes, we hold the right to contact you to ask for an additional delivery charge before processing your order. You hold the right to reject this fee and cancel your order.

NORTHERN IRELAND (BT)*: We are still offering a delivery service to Northern Ireland for most of our products (there are, however, some exclusions – please contact us). This service does involve a carriage charge that is TBD depending on the type and quantity of the product ordered. Please contact us with your enquiry, and we will provide a quote.

SOUTH WEST, FAR NORTH, WEST/NORTH WALES, AND LONDON: Delivery charges may apply to these areas. We hold the right to request any delivery charge once your order has been placed. You hold the right to reject this charge and cancel your order.

CENTRAL SCOTLAND*: (Specific Postcodes: KA, ML, EH, KY, PA, PH, DD, AB, G1, G2, G3, G4, G5, G6, G7, G8, G9).

MAINLAND SCOTLAND*: (inc. Stirling, Fife, Argyll & Bute, Angus, Perth & Kinross, Aberdeenshire), (Specific Postcodes: AB, DD, PH, PA, KY, FK).

SCOTTISH HIGHLANDS*: (inc. Isle Of Skye & Orkney Islands.) (Specific Postcodes: IV, KW).

SCOTTISH ISLANDS*: (Shetland Islands), (Specific Postcode: ZE).

SCOTTISH ISLANDS*: (Outer Hebrides), (Specific Postcodes: HS).

SCOTTISH BORDERS*: (Specific Postcodes: TD, DG).

CHANNEL ISLANDS*: (Guernsey and Jersey.) (Specific Postcodes: GY, JE).

ISLE OF WIGHT*: (Specific Postcode: PO3, PO4).

ISLE OF MAN:* (Specific Postcode: IM).

*If you live in one of the postcodes above, additional charges may apply. Please contact us with your enquiry for a quote.

(PLEASE NOTE: Some products and postcodes may require additional quoted costs).