Delivery Information

We offer free nationwide mainland delivery on orders over £100 (subject to postcode exclusions)*. We are proud to state that we continue to offer delivery services to Northern Ireland. We also deliver to Jersey, Guernsey, The Isle of Man, The Isle of Wight and Isles of Scilly (charges apply, POA). Scroll down for further information about our delivery charges.

Check out our Delivery to Europe page to find out more about our delivery services outside of the UK (including Spain, Portugal, France, Greece, Cyprus, Germany, Republic of Ireland, and more).

Clear, Honest & Flexible Delivery

As a genuine family business, we know that customer service should extend to the final stage of your order process… the delivery! We want our delivery service information to be clear, honest and flexible so you know what to expect before ordering. Please read through the following details, and do not hesitate to contact our friendly team should you have any queries or specific requests.

Important Delivery Details

• Before placing an order (specifically for larger furniture items), it is your responsibility to cross-reference the dimensions of the product(s) with the dimensions of internal/external access points within your property. This includes doors, corridors, outdoor sideways and gates. If we are delivering to you using our 2-person team and the item(s) cannot be manoeuvred into your desired space, the items will either be left with you to manage (if there is an alternative option that requires neighbour assistance), OR returned to our warehouse and a failed-delivery attempt charge will apply. We are more than happy to discuss this with you before your purchase if you have any concerns.

• Please ensure access to your property is clear at the time of delivery, no matter which delivery method is being used.

• All delivery methods are inclusive of ground-floor-only destinations.

• None of our delivery services include packaging removal or assembly, unless this is agreed by our team as part of a package price, or otherwise stated within any specific product details/promotions online. We do offer a white-glove delivery service at extra cost (POA) - please contact us for further information.

• You must contact us if there are any width, height or parking restrictions that will affect delivery so that we can make alternative arrangements, otherwise a failed/re-delivery charge may apply.

Delivery Lead Times

Delivery lead times vary based on the availability of the product(s) ordered, and your location.

• In Stock Products - Delivery will be made within 1-2 weeks (subject to postcode: delivery to certain, more remote areas may take a little longer for us to organise. If this applies, our team will contact you once your order has been placed)

• Pre-Order/Back-Order Products - Estimated stock arrival dates are usually stated within product descriptions. Please contact us if you are unable to find this information before ordering. We will contact you once the awaited stock has arrived to fulfil your order, and your delivery will be booked within 1-2 weeks of said stock arrival. Many of our pre-order products can be reserved with a small deposit online and over the phone.

• Custom Orders (e.g. Cane Furniture with chosen fabric) - 4-6 weeks (can vary)

• Named Day & Express Delivery - Where possible, we try to accomodate specific delivery date requests and/or express delivery. This is usually a chargeable service, POA - contact our friendly team to discuss your requirements.

Delivery Methods

We use varying delivery methods (outlined below) based on: your postcode, the product(s) you are ordering, and the routes we have planned for our company vehicles.

Please call or email us before placing your order if you would like confirmation of the delivery method. We always try to accommodate any special requests for delivery methods (charges may apply on this basis).

Company Vehicle Deliveries (Our Own Vehicle & Team)

We strive (and prefer) to use our company vehicles for the majority of our large furniture deliveries. If we have a sufficient number of orders headed to your area, we will organise a delivery plan in one of our company vehicles. A time slot of up to 3 hours will be provided. This will be with either one driver or a two-person team (for heavier items we try our best to send a two-man team where possible). We may ask for your assistance if you would like the item(s) carrying to the back of the property. We do not accept any liability should damage to your property occur during this action. Weekend deliveries can be arranged with this service (not offered as standard and may be subject to additonal charges if requested).

If this method is being used for your delivery, we will inform you by phone call/email/SMS and book this in with you ourselves.

Pallet Deliveries (Third-Party Courier - 'Palletways')

With this method, products are packed, strapped and wrapped securely to one or more pallets (depending on the volume of the item ordered – larger products may be sent on more than one pallet). The courier will call you to book the delivery date (a slot of 9am-5pm will be given for any convenient weekday), and the pallet(s) will be delivered to the front of your property (usually kerbside only). It is your responsibility to remove/unpack the items, and dispose of the pallet(s). Weekend deliveries are not possible with this service. We recommend that at least 2 people are present at the time of a pallet delivery to assist the driver, and to remove & move items.

Pallet deliveries are often made using Heavy Goods Vehicles. The access road must be at least 10ft wide, and the clearance height must be 14ft. You must contact us if there are any width, height or parking restrictions that will affect delivery so that we can make alternative arrangements, otherwise a failed/re-delivery charge may apply.

Pallet deliveries cannot be made on gravel driveways, grass or soil, or on steep inclines. In this instance, the driver will bring the pallet(s) as near to your property as possible.

If this method is being used for your delivery, we will inform you by email and include some further, helpful information. You will then be contacted by the courier shortly after dispatch.

Parcel Deliveries (Third Party Courier - 'DHL' or 'FedEx')

Small items such as cushions, protective covers and non-fragile accessories will be delivered via a 24hr / 48hr parcel service. If no one is home during delivery, the parcel(s) can be left safely.

If this method is being used for your delivery, you will receive an automated email with tracking information 1-2 days before your delivery.

Collections

If you would like to collect your order from our warehouse, this can be organised upon request. You will need to ensure you have a vehicle large enough to accommodate the item(s), and we will be more than happy to advise you of the dimensions and recommend the best suited vehicle.

Free UK Mainland Delivery*

We are proud to offer FREE delivery to most UK Mainland locations, on purchases over £100.00. * (see below)

Postcode Exceptions:

Due to the large variation in costs incurred for delivering to more remote areas of the UK Mainland, we identify the following postcodes as 'Exclusion Zones' to the free delivery offer above. Most of these zones will be identified at the checkout and the relevant delivery charge will be added to your order total. However, we hold the right to contact you to request an additional delivery charge (if necessary) before processing your order. You hold the right to reject this fee and cancel your order.

*If you live in one of the postcodes prefixes above, additional charges may apply. Please contact us with your enquiry to confirm any delivery costs. All additional charges always reflect genuine costs and are determined fairly for both parties. You hold the right to reject any additional costs and cancel your order.

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